This Privacy Policy describes how OWLO Mobility ("OWLO", "we", "our", or "us") collects, uses, stores, and protects your personal information when you visit our website, use our mobile application, or utilize our scooter-sharing services. By accessing our website or services, you agree to the practices described in this Privacy Policy.

Information We Collect

To provide our services effectively, we may collect the following categories of information:

• Identity Information: Name, date of birth, identification details, and other information required for account verification.
• Contact Information: Email address, telephone number, and billing address.
• Location Information: GPS location data used to locate scooters, start and end rides, and provide navigation-related services.
• Payment Information: Payment method details and transaction records processed through secure third-party payment providers.
• Technical Information: IP address, browser type, operating system, device information, and application performance data.
• Usage Information: Ride history, scooter usage, app interactions, and service preferences.
• Marketing Preferences: Information regarding your communication and marketing preferences.

How We Collect Information

We collect information when you:

• Create an OWLO account.
• Use the OWLO mobile application.
• Start, pause, or end a scooter ride.
• Contact customer support.
• Subscribe to newsletters or marketing communications.
• Interact with our website and digital services.

How We Use Your Information

We use your information for the following purposes:

• Creating and managing your OWLO account.
• Providing scooter-sharing services.
• Processing payments and ride transactions.
• Verifying user identity and eligibility.
• Providing customer support.
• Improving our products, services, and user experience.
• Maintaining platform security and preventing fraud.
• Sending important service notifications and updates.
• Providing marketing communications when you have consented to receive them.

Location Services

OWLO uses location data to help users locate available scooters, navigate service areas, verify parking compliance, and improve overall service functionality. You may manage location permissions through your device settings; however, certain features may not function correctly if location access is disabled.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, analyze traffic, remember user preferences, and enhance the overall user experience.

You may choose to disable cookies through your browser settings. Some website features may not operate properly if cookies are disabled.

Sharing of Information

We do not sell or rent your personal information to third parties.

We may share information with:

• Payment processing providers.
• Technology and cloud service providers.
• Customer support and operational partners.
• Government authorities when required by law.
• Professional advisors, auditors, or legal representatives when necessary.

Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. Access to personal information is limited to authorized personnel who require it to perform their responsibilities.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Restrict or object to certain processing activities.
• Request portability of your data.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the appropriate supervisory authority.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those external websites.

Children's Privacy

OWLO services are not intended for individuals below the minimum age required under applicable laws and regulations. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or operational practices. Any updates will be posted on this page with the revised effective date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through our website:

https://owlomobility.com/

Last Updated: June 2026